Here we go, Strazzers. The public on-sale for HAMILTON starts Friday morning at 9 a.m. This handy FAQ guide tells you what to do to get ready and what to expect the day-of. Whether you’re planning to buy online, in-person or on the phone, this official information will help you be as prepared as possible for your shot at seats.
FREQUENTLY ASKED QUESTIONS
Because of the nature of live events, details are subject to change.
WHEN IS HAMILTON COMING TO THE STRAZ CENTER?
Feb.12 – March 10, 2019
WHEN DO TICKETS GO ON SALE?
Friday, Nov. 16, 2018, at 9 a.m. Tickets will be available through the Straz Center’s official Ticket Sales Office – online, by phone and in-person. Only tickets purchased directly from the Straz Center at STRAZCENTER.ORG, 813.229.7827, 800.955.1045 or in person at the Straz Center Ticket Sales Office are guaranteed to be legitimate tickets for the Tampa engagement of HAMILTON.
WHERE CAN I PURCHASE?
• Online: STRAZCENTER.ORG/Hamilton. You must set up an account through our ticketing system before you purchase online. See “What Should I Do Now To Get Ready To Purchase” below.
• By phone: 813.229.7827, 800.955.1045 (outside Tampa Bay)
• In-person at the Straz Center Ticket Sales Office at 1010 N. MacInnes Place, Tampa, FL 33602; the Ticket Sales Office is located on the south side of the Straz Center campus off of Tyler Street
Online: Log in to purchase HAMILTON tickets by typing STRAZCENTER.ORG/Hamilton into your browser on Nov. 16, 2018 starting at 6 a.m. Everyone will be placed in the Virtual Waiting Room and will be randomly assigned a place in line when sales open at 9 a.m. Those arriving after 9 a.m. will be placed behind those who arrived earlier. You must set up an account through our ticketing system before you purchase online. See “What Should I Do Now To Get Ready To Purchase” below.
Phone: Those choosing to purchase by phone do not have an option for advance queueing. The Ticket Sales Office phone system will be activated at 9 a.m. Please do not call before that time.
In-person: On-site sales will also occur at the Straz Center Ticket Sales Office on Nov. 16, 2018, at 9 a.m. Sales will be conducted using a wristband lottery and random selection of wristband numbers. Wristband distribution will begin at 5:30 a.m. and continue until 7 a.m. under the Grand Canopy in front of Morsani Hall. (No overnight camping allowed.) Arrival prior to the start of wristband distribution is not advised or necessary since the purchase line will be based on random selection. However, you must be in the wristband line by 7 a.m. to get a wristband. Wristbands will only be distributed to those 13 and older. There is no guarantee everyone receiving a wristband between 5:30 – 7:00 a.m. will be able to purchase tickets. Those arriving after 7 a.m. will be placed in queue (and given different sequentially-numbered wristbands) and will not be eligible to make a purchase until everyone who arrived prior to 7:00 a.m. been served, if tickets are still available.
HOW MUCH WILL TICKETS COST?
On-sale prices will range from $86 to $196 with a limited number of $489 premium seats. Handling fees apply. Prices are subject to change.
ARE THERE ANY DISCOUNTS AVAILABLE?
There are no discounts available for HAMILTON.
HOW MANY TICKETS CAN I BUY?
There is a strict limit of four (4) tickets per household. All orders will be checked before tickets are mailed, and orders will be cancelled if we discover duplicate accounts, bots or other means being used to circumvent the four-ticket limit.
WHY AM I ONLY ABLE TO PURCHASE 4 TICKETS?
To allow as many people as possible the opportunity to purchase tickets for HAMILTON, the number of tickets any household may purchase has been limited. Guests found in violation of this policy will have ALL their tickets cancelled.
ARE THERE GROUP SALES AVAILABLE IF I WANT TO PURCHASE MORE THAN THE TICKET LIMIT?
Group sales are not available for HAMILTON.
WILL I BE ABLE TO PICK MY SEATS?
When purchasing online the ticketing system will assign you the best available seat(s) in your preferred performance/price level at the time you purchase. In-person selections will be made the same way. If asked to search an alternative performance for different/better seats, the original selection will be released and could be purchased by another buyer in the interim.
IS THERE AN AMERICAN SIGN LANGUAGE-INTERPRETED PERFORMANCE?
Yes. There are two – the Thursday, Feb. 14, 2019, 7:30 p.m. performance and the Saturday, Feb. 23, 2019, 2 p.m. performance.
WHAT SHOULD I DO NOW TO GET READY TO PURCHASE?
1) Make sure you have an account in the Straz Center’s ticketing system and that you know your password. The name and address on your account must match the name on the credit card and billing address you use for payment. To confirm or create your account, go to STRAZCENTER.ORG and click on the My Account tab at the top of the page, or go here. If you experience any problem with your account, call 813.229.7827 between 12-8 p.m. Monday-Saturday or 12-6 p.m. Sunday or email us at firstname.lastname@example.org. Please contact us for assistance no later than Nov. 15.
2) Decide which performances and price levels meet your needs. Choose several options in case your first choice is not available when your turn to purchase arrives.
HOW WILL ONLINE SALES WORK?
Because of the extraordinary interest in HAMILTON, The Straz will use a virtual waiting room to facilitate the online sales process. Below is detailed information how online sales will work and what to do ahead of time to prepare to purchase.
Online Purchase Guide for HAMILTON
BEFORE NOV. 16, 2018:
Make sure you have an account on STRAZCENTER.ORG and that you know your password. The name and address on your account must match the name on the credit card and billing address you use for payment.
Check your account information by going to STRAZCENTER.ORG and clicking on the My Account tab at the top of the page, or go here.
If you experience any problem accessing or setting up your account, contact The Straz for assistance by Nov. 15. Call 813.229.7827 between 12-8 p.m. Monday-Saturday or 12-6 p.m. Sunday or email us at email@example.com.
Decide in advance which performances and price levels you want to purchase. Choose several performance options in case your first choice is not available when your turn to buy arrives. Go here to see the performance schedule and price levels or visit STRAZCENTER.ORG/Hamilton.
PRICE LEVELS – subject to change without notice; handling fees apply
Premium: $489; select center front orchestra seats in rows FF-A
1: $196; front and mid orchestra; mezzanine front, sides and boxes
2: $186; mid-to-rear orchestra; rear mezzanine
3: $146; rear orchestra; balcony front, sides and boxes
4: $116; rear balcony
5: $86; gallery
ON FRIDAY, NOV. 16, 2018:
1. Type STRAZCENTER.ORG/Hamilton into your browser to log in to the Virtual Waiting Room.
• You can log in to the Virtual Waiting Room starting at 6 a.m. on Nov. 16, 2018.
• You will be RANDOMLY assigned a spot in line at 9 a.m.
• Buyers who log in after 9 a.m. will be placed behind those who logged in earlier.
• Once you are assigned a position in the virtual line, you can either leave your browser open and/or sign up to receive an email alert when it’s your turn to buy.
• Any key updates on performance availability will be posted in the Virtual Waiting Room as they become available. They will appear on your screen if you have the Waiting Room tab open.
2. You will have 10 minutes to complete your order if your turn arrives.
• Don’t miss your shot! Watch your email if you sign up for an alert, or keep a close eye on the Virtual Waiting Room tab.
• Know which performance and price level you want before your turn arrives.
• The credit card you use to purchase must match the name and address on your account. We will check orders and will void those where credit card name/address do not match.
3. Buy your tickets.
• The purchase limit is four (4) per household
• The use of bots, duplicate accounts or other methods to circumvent the four-ticket limit will result in cancellation of all tickets.
• You may choose your performance and price level. Select Your Own Seat is not available. The system will assign you the best seat available in your chosen performance/price level at the time of purchase.
• You may split your tickets between different performances and price levels. Add all tickets to your cart before entering your payment information and checking out.
• You will be asked to log in with your STRAZCENTER.ORG account to checkout. Make sure you have an account and know your password ahead of time. You can confirm/create an account here.
On-Site Purchases for HAMILTON
HOW WILL THE ON-SITE SALES AT THE STRAZ CENTER TICKET SALES OFFICE WORK?
On-site sales will occur at the Straz Center Ticket Sales Office on Friday, Nov.16, 2018.
Sales will be conducted using a wristband lottery and random selection of wristband numbers. Wristband distribution will begin at 5:30 a.m. and continue until 7 a.m. under the Grand Canopy in front of Morsani Hall. (No overnight camping allowed.) Arrival prior to the start of wristband distribution is not advised or necessary since the purchase line will be based on random selection. However, you must be in the lottery wristband line by 7 a.m. to get a wristband.
Lottery wristbands will only be distributed to those 13 and older.
There is no guarantee everyone receiving a wristband between 5:30-7:00 a.m. will be able to purchase tickets. Those arriving after 7 a.m. will be placed in queue (and given differently colored and sequentially-numbered wristbands) and will not be eligible to make a purchase until everyone who arrived prior to 7 a.m. has been served, if tickets are still available.
The purchase line will be organized based on a RANDOM selection of lottery wristband numbers. The first group will be pulled at approximately 8:30 a.m.
There is no guarantee that everyone receiving a lottery wristband will be able to purchase tickets. Sales will end when the available seats have all been allocated.
DO YOU PROVIDE ACCESSIBLE SERVICES?
Yes. Detailed information about all Straz ACCESS programs and services are available at STRAZCENTER.ORG/Plan-Your-Visit/Accessibility. Wheelchair-and scooter-accessible seating may be purchased in person, by phone and online. Bariatric seating is also available when purchasing in person or by phone.
WHEN WILL I RECEIVE MY TICKETS?
On Nov. 16, you’ll receive an email confirmation of your order. Tickets will be mailed on or around Jan. 8, 2019. All HAMILTON tickets will be mailed to the address specified in your account. Digital delivery is not available.
WHAT IF I CAN’T FIND MY TICKETS OR THEY GET LOST IN THE MAIL?
Tickets will be mailed on or around Jan. 8, 2019. Tickets that have not been received, for any reason, including lost or stolen, will be reprinted with a new one-of-a-kind barcode and held at Will Call under the original account-holder name, and may be picked up with a valid photo ID beginning two hours prior to curtain time on the performance date ONLY. No exceptions. No name changes on tickets are permitted.
DOES THE STRAZ CENTER MAIL TICKETS INTERNATIONALLY?
The Straz Center does not mail tickets internationally. All orders placed with an international mailing address will be held at Will Call for pick-up beginning two hours before the scheduled performance.
PROTECT YOUR TICKETS AFTER YOU RECEIVE THEM.
Each ticket has a one-of-a-kind barcode, and your tickets can be compromised if you share your tickets along with your personal information online. You can still share your excitement online, just make sure to #CoverTheCode by covering the bar code and any other personal information on your ticket.
I FOUND TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES. WHAT GIVES?
If you search “HAMILTON Tampa,” you will likely find many reseller sites advertising HAMILTON tickets at prices higher than those of our official site. Be aware of what site you are on before you make any purchase. Only tickets purchased directly from the Straz Center at STRAZCENTER.ORG, 813.229.7827, 800.955.1045 or in person at the Straz Center Ticket Sales Office are guaranteed to be legitimate tickets for the Tampa engagement of HAMILTON. Buyers who purchase from a ticket broker or third party should be aware the Straz Center is unable to reprint or replace lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance, and they run the risk of overpaying or purchasing fraudulent tickets.
HOW CAN I BE SURE I’M ON THE OFFICIAL STRAZ CENTER SITE?
A good check is to look for strazcenter.org or shop.strazcenter.org in your browser window. Reseller sites sometimes use similar URLs and graphics to fool buyers, so pay close attention and look for this exact name.
WHAT HAPPENS IF I BUY FROM A RESELLER OR BROKER?
When you buy from a non-official source:
• The Straz cannot be responsible for tickets purchased through unauthorized third parties.
• The Straz cannot guarantee that your tickets are valid and, therefore, cannot guarantee admittance.
• The Straz cannot replace your tickets if they are lost or stolen.
• You may be paying much more than the ticket’s face value.
• The Straz cannot contact you with information regarding time changes, show cancellations or other information.
• The Straz cannot issue a refund to you in case of an event cancellation.
CAN I RESELL MY TICKETS IF I CAN’T GO?
Pursuant to s.817.36, Florida Statutes, a Straz Center ticket may not be offered or resold for more than $1 over the face value of the ticket. Significant penalties apply. We regularly monitor resale sites and we void sales when we discover violations of our resale policy and/or the Statute. Tickets are a revocable license; tickets found for sale on the secondary market, through third parties or brokers, or accounts found to have exceeded maximum allotments will have all their tickets cancelled.
WHY ARE YOU USING A VIRTUAL WAITING ROOM?
This is an important tool for combating ticket brokers and bots, and it guarantees you keep your virtual place in line. You will get regular updates on your place in line and ticket availability.
WILL THERE BE A LOTTERY DURING THE ENGAGEMENT?
There will be an electronic lottery through “HAMILTON–The Official App” for 40 $10 orchestra seats for all performances. Details about the lottery will be announced closer to the engagement. The best way to be informed about how the lottery will work is to subscribe to Straz Center text alerts by texting HAMILTON to 73005. Standard text messaging rates will apply.
WHAT ARE LIMITED-VIEW or SIDE-VIEW SEATS?
Limited-view and side-view seats are in locations that may have an obstructed view of the full stage.
WILL MORE TICKETS BE RELEASED LATER?
Any additional inventory will be released for sale if and when it becomes available. Check STRAZCENTER.ORG/Hamilton regularly.
CAN I GET ON A WAITING LIST FOR TICKETS?
No. There is no waiting list for HAMILTON tickets. We encourage you to text HAMILTON to 73005 to be notified if any additional inventory is released. Standard text messaging rates will apply.
WHAT IF I CAN’T ATTEND MY PURCHASED PERFORMANCE?
Since all sales are final; we are unable to offer refunds. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets. Tickets can be donated to the Straz Center’s Operation Tickets program which provides theater experiences to underserved persons in the Tampa Bay area. The Straz Center is a 501(c)(3) corporation and your donation is tax-deductible.
HOW CAN I REQUEST A DONATION FOR HAMILTON TICKETS FOR MY FUNDRAISER?
We are unable to accommodate donation requests for HAMILTON.
CAN I PURCHASE PARKING DURING THE ON-SALE?
After receiving confirmation of your performance date and time, pre-paid parking may be purchased at strazcenter.pmreserve.com.
CAN I PURCHASE DINING DURING THE ON-SALE?
On Nov. 17, 2018, the Straz Center will contact purchasers via email with the opportunity to book dining reservations at Maestro’s Restaurant or The Café, both on-site at The Straz.
About The Show
WHAT IS THE RUNNING TIME FOR HAMILTON?
Running time is 2 hours and 45 minutes, including intermission.
IS THERE AN AGE REQUIREMENT/RECOMMENDATION?
HAMILTON is appropriate for ages 13+. The show contains some strong language and non-graphic adult situations. As with all Broadway shows, children ages five and under are not permitted. Every patron, regardless of age, must have a ticket.
IS THE ORIGINAL BROADWAY CAST PERFORMING IN THE TOUR?
No. Tampa’s engagement of HAMILTON is part of the national tour. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production. We encourage you to check out HAMILTON’s tour schedule at the official HAMILTON page. For more information about the cast in this U.S. tour, visit: http://www.HAMILTONmusical.com/#tour.